Our Policies

    • All reservations require full payment at the time of booking.

    • Rates remain the same throughout the year.

    • Our rates are based on two adults.

    • Additional extras in accommodation: adults $10 and additional children $5

    • Additional extras in powered and un-powered sites: adults $10 and additional children $5

    • Children: Ages 6 – 18

    • Infants: 5 and under are free.

    • Cancellations with 7 or more days' notice are fully refundable (excluding public holidays).

    • Public holidays require 14 or more days' notice for a full refund.

    • Cancellations made within 24 hours of arrival are non-refundable.

    • No-Show Policy:
Reservations not canceled and guests who do not arrive will forfeit the full amount of the booking.

    • Cancellations made within 7 days of arrival (or 14 days for public holidays) will forfeit 50% of the booking fee.

    • Changes to booking dates can be made up to 7 days prior to arrival, subject to availability, and may incur a small administrative fee.

    • Group Bookings:
For group bookings (e.g., 3 or more sites/cabins), cancellations require 14 days' notice for a full refund, regardless of public holidays.

    • cancellation of a booking which includes a public holiday or special event, will also incur a $36 cancellation fee.

    • No refunds are applicable for early departure.

    • A credit (valid for 12 months) will be offered in the case of management directed evacuation for flood or fire.

    • No refunds are applicable for inclement weather. It's simply a part of camping. Enjoy as nature intended.

  • Blackwood Mineral Springs Caravan Park, operated by the Blackwood Crown Reserve Committee of Management, is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your personal data in compliance with applicable privacy laws and regulations in Victoria, Australia.

    Information We Collect

    We may collect the following types of personal information:

    • Contact Information: Name, address, phone number, email address.

    • Booking Information: Details of your reservation, check-in and check-out dates, special requests.

    • Payment Information: Payment details required to process bookings.

    • Feedback and Communications: Any communications you send to us, including feedback, complaints, or inquiries.

    How We Use Your Information

    We use your personal information for the following purposes:

    • To Process Reservations: Manage your bookings, confirm details, and communicate any changes or updates.

    • To Provide Services: Ensure the smooth operation of your stay, including providing access to amenities and addressing any special requests.

    • To Improve Our Services: Analyze feedback and usage patterns to enhance our facilities and customer experience.

    • To Communicate: Send you relevant information regarding your stay, updates, and promotional offers (only if you have opted in).

    Data Security

    We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. This includes using secure systems and technologies to safeguard your data.

    Sharing Your Information

    We do not share your personal information with third parties, except in the following circumstances:

    • Legal Requirements: If required by law, such as responding to legal processes or protecting our rights and property.

    • Service Providers: To third parties who perform services on our behalf (e.g., payment processors) under strict confidentiality agreements.

    Access and Correction

    You have the right to access and request corrections to your personal information held by us. If you wish to review or update your information, please contact us using the details provided below.

    Data Retention

    We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

    Changes to This Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically.

    Contact Us

    For any questions or concerns about this Privacy Policy or your personal information, please contact us at:

    Blackwood Mineral Springs Caravan Park
    41 Golden Point Road
    Blackwood Vic 3458
    03 5368-6539
    info@blackwoodcaravanpark.com.au

  • The information provided on our website is for general informational purposes only. While we strive to keep the content accurate and up-to-date, we make no representations or warranties of any kind, express or implied, regarding the completeness, accuracy, reliability, or availability of the website or the information contained on it.

    Any reliance you place on such information is strictly at your own risk. In no event will the Blackwood Recreation Reserve Committee of Management be liable for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

    Our website may contain links to other websites which are not under the control of the Blackwood Recreation Reserve Committee of Management. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

    We reserve the right to make changes to our website and its content at any time without notice.

    By using this website, you agree to the terms of this disclaimer. If you do not agree with these terms, please do not use our website.

    Liability Disclaimer for Third-Party Links

    Our website may contain links to external websites operated by third parties. These links are provided for your convenience and do not imply endorsement or responsibility for the content, accuracy, or reliability of any third-party sites.

    The Blackwood Recreation Reserve Committee of Management assumes no liability for any loss, damage, or issues that may arise from accessing or using third-party websites. By clicking on these links, you acknowledge and agree that you do so at your own risk, and we are not responsible for any content, products, services, or other materials available on or through these external sites.

    We recommend reviewing the privacy policies and terms of use of any third-party sites you visit.